Hi Aaron - I can share what we have done at Vodafone NZ but there are two
governance docs - one strategic and one for content and Editors - there is some
overlap in both. I've pasted the contents from the Strategic
Contents
1 Introduction 3
1.1 Background 3
1.2 Objective 3
1.3 Scope 3
1.4 Definition of terms 3
2 Strategic aims 3
3 Content governance structure 3
3.1 Introduction 3
3.2 NZ Intranet Governance Model 3
3.3 Intranet Steering Group 3
3.4 Content Owners 3
3.5 Intranet Editors 3
3.6 Intranet Administrators 3
3.7 Global Intranet Representative 3
4 Governance in practice 3
4.1 Dispute resolution 3
4.2 User Experience issues 3
4.2.1 Local Role 3
4.2.2 Group Role 3
4.2.3 Demand Management Process 3
4.2.4 Information Architecture 3
4.3 Editorial issues 3
4.4 Home page, local and other shared sections/pages/portlets 3
4.5 Content Ownership issues 3
4.6 Technical Issues 3
Regards
Mark Harrison
Intranet Manager
Vodafone New Zealand Ltd
Mobile +64211911301
-----Original Message-----
From: <email obscured> <email obscured>]
On Behalf Of Aaron Jarvis
Sent: 03 May 2010 12:57 p.m.
To: <email obscured>
Subject: [Kiwi Intranets] Intranet Goverance
Hi,
I have recently been asked to develop a discussion document on "Intranet
Governance" we have been developing our Window SharePoint version for
close to two years and its been available in varying degrees as a
information tool (documents, library, procedures, photos, blogs etc) to
a variety of groups intentionally and unintentionally, we have not
closed security completely but at the same time it's not been
publicized.
We will be going through an exercise to convert the existing content for
a new platform etc etc, I have been asked to develop a governance
document In support of launching the site formally on the new platform,
anyone got some ideas on content that should be included in the
document, thinking about the following (no particular order) as a start
point, suggestions welcome.
1. Ownership and Accountability (content approval processes, business
unit content owners)
2. Security
3. Support Mechanism
4. Branding and how fonts, images are to be used within intranet
5. Review Time Frame (surveys, ownership)
6. Participation (emphasis that the intranet will only be successful if
the organization as a whole participates and uses the tool).
Regards
Aaron Jarvis
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That looks like a pretty comprehensive contents list to me Mark - nice one. I
would just add that it's helpful to write up common scenarios to illustrate
areas where you think confusion may arise. Sometimes people find it easier to
'get it' when it's told to them like a story. It's also a good way to check the
end to end validity of your own document :)